Contact and FAQs

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Frequently Asked Questions

Perhaps your answer is below.

How long does my order take to arrive? +
The usual delivery time is 6-12 business days from order confirmation. You will receive an email with tracking information as soon as your order leaves our warehouse.
How do I track my order? +
We send you a tracking number by email after your purchase. With it, you can check the status of your shipment at any time. If you can't find it, check your spam folder or contact us.
Can I return or exchange a product? +
Yes. You have 60 days from receipt to request a return or exchange, provided the product is in its original condition. Contact us and we will guide you through the process step by step.
What payment methods do you accept? +
We accept major credit and debit cards, as well as the secure payment methods available at checkout. All transactions are encrypted and protected.
Where can I get more information about a product? +
On the product page you will find its full description, features, and a section of frequently asked questions specifically related to that item. If you still have any questions, feel free to contact us.
I have a problem with my order +
Tell us about it via WhatsApp, including your order number and what happened (a photo helps a lot if the product arrived damaged). We'll review it and provide a solution as soon as possible.
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